This Privacy Policy explains how luckpub collects, processes, stores, and protects the personal data of all users across Pakistan and beyond. We are committed to handling your information with the highest standards of care and transparency.
Six core principles that define how luckpub approaches data privacy for every player on the platform.
luckpub only processes your personal data where we have a lawful basis to do so — including contract performance, legal obligation, legitimate interest, or your explicit consent. We never process data in secret.
Data collected for one purpose — such as account registration — is not repurposed without your knowledge. luckpub uses your data strictly for the purposes described in this Privacy Policy.
We collect only the information that is genuinely necessary to operate your account, process transactions, and comply with regulatory obligations. Unnecessary data is not collected or retained.
You have the right to request correction of any inaccurate personal data held by luckpub. We will update records promptly upon receiving a valid correction request from the account holder.
All personal data on the luckpub platform is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is strictly limited to authorised personnel only.
luckpub recognises your rights to access, portability, erasure, restriction, and objection regarding your personal data. All requests are handled within the timeframes required by applicable law.
luckpub is an internationally licensed online casino and sports betting platform accessible at luckpub.bet. References to "luckpub", "we", "us", or "our" throughout this Privacy Policy refer to the luckpub operating entity and its platform.
luckpub is the data controller in respect of the personal data of players and visitors who access the luckpub platform. As data controller, luckpub determines the purposes and means by which your personal data is processed.
This Privacy Policy applies to all users of the luckpub platform, including registered account holders, visitors who browse the platform without registering, and individuals who contact our customer support team. It applies regardless of the device or method used to access the platform.
This Privacy Policy should be read together with luckpub's Terms & Conditions, which together form the complete agreement governing your use of the luckpub platform.
luckpub collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g., Karachi, Lahore, Islamabad) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL, UBL, Meezan Bank), transaction history | Deposits, withdrawals & KYC |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatically on platform access |
| Usage Data | Games played, bets placed, betting markets accessed, bonus usage, login timestamps | During platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact luckpub |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, cool-off activations | When tools are used |
luckpub does not collect special category data (such as racial or ethnic origin, health data, or biometric data) except where required by applicable law for identity verification purposes.
luckpub collects personal data through the following channels:
luckpub processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Where luckpub relies on legitimate interests as its legal basis, a balancing assessment is carried out to ensure that our interests do not unfairly override your rights and freedoms as a data subject.
luckpub uses collected personal data for the following specific purposes:
luckpub does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your data may be shared in the following limited circumstances:
All third-party service providers engaged by luckpub are contractually required to process personal data only as instructed, to maintain appropriate security measures, and to comply with applicable data protection law.
luckpub operates as an internationally licensed platform and may process or store personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, luckpub ensures that appropriate safeguards are in place, which may include:
By registering a luckpub account, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence for the purposes described in this Privacy Policy.
luckpub retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.
luckpub uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings or through the cookie preference centre on the luckpub platform. Note that disabling certain cookies may affect the functionality of the platform.
Subject to applicable law, you have the following rights in respect of the personal data luckpub holds about you:
To exercise any of these rights, please contact luckpub at [email protected]. We will respond to all verified requests within 30 days. In complex cases, this period may be extended by a further 30 days with notification.
luckpub may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to or altered by an unauthorised person.
The luckpub platform is strictly intended for adults aged 21 years and above. luckpub does not knowingly collect, process, or retain personal data from individuals under the age of 21.
All account registrations are subject to mandatory age verification. Where luckpub has reason to believe that a registered account is held by a person under the minimum age, the account will be suspended immediately, any balance will be frozen pending investigation, and personal data associated with the account may be deleted following the conclusion of any applicable regulatory obligation.
If you believe that luckpub has inadvertently collected personal data from a minor, please contact us immediately at [email protected] and we will take prompt action to investigate and, where appropriate, delete the data.
luckpub implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While luckpub takes all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, luckpub will notify you without undue delay in accordance with applicable law.
The luckpub platform may contain references to third-party content providers, including game studios. luckpub is not responsible for the privacy practices of third-party operators or their websites. This Privacy Policy applies solely to the luckpub platform and the personal data processed by luckpub as data controller.
We encourage you to review the privacy policies of any third-party services you interact with independently of the luckpub platform.
luckpub reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how your personal data is processed or your rights as a data subject — luckpub will provide advance notice via email or an on-platform notification prior to the changes taking effect.
The effective date at the top of this document reflects when the current version of the Privacy Policy came into force. Your continued use of the luckpub platform following the effective date of any amendment constitutes your acknowledgement of the updated policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how luckpub protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or luckpub's data protection practices, please contact our Data Protection team:
If you are not satisfied with how luckpub has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. luckpub encourages you to contact us directly in the first instance so that we can attempt to resolve the matter promptly.
luckpub's support team is available around the clock and is well-equipped to assist players across Pakistan — whether you are based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else — with all privacy-related queries.
luckpub is strictly available to players aged 21 and above. All registrations require mandatory age and identity verification. If you have concerns about your data or your gaming habits, please visit our Responsible Gaming page for guidance and self-management tools.
Join thousands of Pakistani players who trust luckpub for a secure, transparent, and fair online gaming experience — with your personal data always handled responsibly.